At its best, robotic process automation (RPA) transforms the customer experience, cuts cost and incr...
Matt Cheung's recent articles
It’s tempting to treat any new regulation as a bureaucratic overhead, a cost to be borne by the busi...
Such is its ubiquity in sales and marketing circles, the word ‘seamless’ is in danger of losing all ...
Business process mapping is generally defined as a visual display of the steps involved in a busines...
Inefficient processes can be impeding your business without you even knowing. A lack of defined proc...
Lead to Cash (L2C) is a core process that every organisation needs to excel at. Providing your custo...
Debtor days (aka Day Sales Outstanding / DSO) are a major issue for businesses and can significantly...
Doing business with a large organisation can be extremely complicated, unless you have a structured ...
We’ve blogged before about data quality management and some of the key steps to achieving good quali...
It’s a very familiar story: your new CRM system promises to achieve the incredible, but your users c...
When it comes to CRM systems, one of the biggest barriers to long-term adoption is the difficulty as...
“Ignorance more frequently begets confidence than does knowledge.” (Charles Darwin, 1871) “When peop...