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Pressure to deliver the best possible citizen experience and value for money is intensifying. Through collaboration and agile delivery, we can help you deliver across all phases of an agile project by drawing on our extensive involvement across public sector organisations.

We are on G-cloud, MCFII, Digital Outcomes and Specialists, Tech Services 3 and are also a Bloom Accredited Supplier. We are also Cyber Essentials + certified.

As The Experience Consultancy, our company purpose to make a lasting difference to the way people live, work and grow, embodies everything we do.

Being an employee-owned company allows us to operate differently to other consultancies. Nobody in the company has sales targets or any sales related bonus; instead, our success is measured by positive client feedback.

Find out more about Clarasys’ values and the public sector here.

How we help our public sector clients

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Our CSPO qualified product owners and product managers are experts at ensuring what’s delivered meets end-users’ needs. They champion a product-centric way of working through design-thinking and leveraging the double diamond approach of discover, define, develop and deliver.

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We analyse and design how your E2E experience should work. This ranges from helping you design your to-be operating model, service design blueprints, mapping your customer journeys and working as part of multi-disciplinary delivery teams to ensure what’s built meets users’ needs.

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We have deep experience across all GDS phases: (Pre-discovery, Discovery, Alpha, Beta), and also support our clients in going through GDS assessments. All of our people are agile-qualified. We are experienced in establishing agile ways of working in a pragmatic way and coaching teams who are adopting agile for the first time.

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Our agile, scenario-based approach to Change Management allows us to identify, adjust, and align the key structural influencers and people activities that shape an organisation. We implement Change Management throughout the entire project lifecycle to ensure a seamless transition during organisational change.

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Our user-centred design approach creates standout citizen and employee experiences. At the heart of this is tailoring our user research approach to different user groups to make sure what we design, delivers the best possible experience for front line workers and members of the public.

 
 

Public sector clients we've worked with

 
NHS-Digital
Home-Office
Public-Health-England
HM-Land-Registry
HM-Courts-and-Tribunal-Services
Department-for-Transport
Department-for-Environment-Rural-Affairs

We also have [strong] experience across public and private sector healthcare

Experiences with clients 

What's on our mind

TESTIMONIALS

What our clients say

"Working with Clarasys is like having strawberries and cream Chupa Chup lolly on a summer's day."

Civil Service Client

"Some consultants rely on flashy templates and quirky workshop routines, but what I really value from Clarasys is their ability to consistently cut through even the most intratable tasks to find solutions, and then blitz through the necessary work relentless enthusiasmm"

Civil Service Client

"The Clarasys team have helped us go further and faster and achieve more than I thought possible, while bringing quality bants to keep us entertained along the way."

Civil Service Client

Meet the experts

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Mark Dunwell

Mark has 15 years public sector experience and specialises in delivering citizen-facing services, internal products and complex programmes. He is a strong advocate for designing products and services with users at their heart by focusing on culture and outcomes to create value quickly. He leads our government and healthcare teams across the UK and US ensuring our people are set up for success when delivering on projects, managing our ecosystem of delivery partners and growing our client base. When not at work, you’ll often find him on his bike (as long as the weather is good) or learning with limited success about how different wines are made. .

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Moray Busch

Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner

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Robbie Motamed

Robbie is a Portfolio Lead focusing on public sector clients. He specialises in operating model design and digital transformation mainly across government clients. Some of his recent roles included supporting the roll-out of a new pilot with the probation service and supporting DEFRA chemicals department with their operating model change due to EU-Exit. As Portfolio Lead, alongside Mark Dunwell, he focuses on growing our public sector client base, managing partner relationships and also ensuring our teams have the right support when delivering on project. When not at work, he enjoys playing squash, football and travelling.

Mark Dunwell

Moray Busch

Robbie Motamed

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