Rediscovering Customer Experience in our changed society

In spite of the changes around us, in spite of the new ‘remote customer’ becoming more and more apparent… customer experience has never been more important. Which is why we, at Clarasys, are here to help!

As the world around us continues to navigate these new and different times, businesses and organisations must continuously work to better understand the needs of their customers and how to serve them in an ever-changing world. In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey; help them to identify what is needed next; and give them the tools to become more customer-centric.

As one client said, it has given them “a new way of approaching the customer journey” and the realisation that “customer success is something that we need to start focussing on…”

As we’ve carried out these workshops, with a range of levels and focuses, we’ve uncovered many different trends and priorities that businesses are experiencing at the moment. Discover our findings in the infographic below, and see if you can relate any new learnings back to your own customer experience offering…