High customer value creates a competitive advantage, therefore, it is no surprise, especially as we ...
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Emily Jenkins
Emily specialises in delivering CX focused, business transformations in complex agile change environments. She is a certified Agile Scrum Master and Product Owner working across a variety of industries including; events, information services and healthcare to deliver operational optimisation and customer-driven transformations. Emily has coached clients in becoming more Agile; supporting them in setting up scalable product ownership structures and Agile operating models with a focus on delivering excellence for their customers.
Emily Jenkins's recent articles
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and...