Podcast: CX workshops | Thinking

Hannah Tomlinson

Hannah is a senior consultant with experience in operating model design, change management and user research. She has worked with a variety of clients across different industries to design target operating models, streamline processes and deliver change. Most recently Hannah has designed a Customer Experience operating model and designed the change management approach for implementation at a large not-for-profit. This builds on prior operating model experience at a leading commercial real estate client. Hannah has experience in systems thinking and employee experience. Hannah is also co-DE&I lead at Clarasys, accountable for the team delivering DE&I initiatives across the organisation.

Meet the author

Hannah Tomlinson

Hannah is a senior consultant with ...

In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey & help them to identify what is needed next using tools/techniques and facilitating conversation so that attendees create applicable takeaways to become more customer-centric.

So what have we discovered through carrying out these workshops? What are the current key priorities and trends that organisations have expressed around CX? What are the ways that are currently being used to build a customer-focused mindset? Join Alex, Hannah and Sarah in our latest podcast as they discuss their experiences of facilitating the CX workshops and share with you some of the learnings, tips and tricks behind CX success!

Listen in to find out more here:

Never Mind the Pain Points · CX Workshop Podcast

Or to find on Soundcloud, click below:

Listen here

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If you missed our first podcast, you can check it out here.