If data is the lifeblood of any business then reports are the brain. Reports are critical for business success. They allow you to see how your business is currently performing...
Debtor days (aka Day Sales Outstanding / DSO) are a major issue for businesses and can significantly impact on your cash flow. Ask most people how to reduce them and...
Data Management is crucial to any business. Customer data determines your internal processes such as marketing, sales and billing. It also enables you to develop and target products and services...
The rapid growth of digital information continues to throw up some major challenges for businesses both large and small. Companies nowadays pull in an enormous amount of customer information from...
It was great to see our software partner BusinessOptix recognised as a 2015 ‘Cool Vendor’ in Business Process Management, by Gartner. The accolade, as far as we’re concerned at Clarasys,...
Doing business with a large organisation can be extremely complicated, unless you have a structured approach to managing your data. I touched on the need for customer account hierarchies in...
Modern businesses have the ability to collect an overwhelming amount of data through their sales cycles. But unless you can make sense of the data you collect – and apply...
We’ve blogged before about data quality management and some of the key steps to achieving good quality data. Here we’ll discuss some of the finer points of understanding data quality....
Deciding between tracking activities or tracking opportunities is one of the most common challenges when reviewing a sales process and trying to ensure that best practice is being used across...
It’s a very familiar story: your new CRM system promises to achieve the incredible, but your users can’t stand it, the system doesn’t do what it says on the tin...
As a consultant, it perhaps stands to reason that I’m rather keen on planning. Plans enable us to measure our performance and react quickly if we’re going off-track. And for...
When operating in saturated market places where competition is high, many organisations can find sourcing new customers difficult. Despite the best marketing minds at your disposal and endless amounts of...