Following on from my previous article discussing how tech alone will not solve your CX, I thought it would be useful to outline some further thoughts about CRM solutions, system...
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The Clarasys Team's recent articles
Technology alone will not solve your customer experience needs. Organisations have always looked at technology to solve their customer experience problems. CRM solutions, now the largest software market in the...
Standout customer experience occurs when employees act autonomously. Empowering employees has numerous benefits; it improves customer experience and can ultimately lead to increased retention and loyalty. Even in environments where...
Powerful communication can connect and inspire an audience. When it’s done well, it builds trust. When it’s done poorly, it leads to alienation, frustration and can even cause the audience...
Imagine there is a problem with one of your domestic appliances. You have already listened to 20 minutes of a helpline’s hold music and only dropped to 15th in the...
Organisations spend a lot of time trying to solve complex and volatile problems relating to customer expectations. In this blog we will look at one of the leading techniques for...
Agile project management has its roots in the Lean manufacturing approach pioneered by Toyota during the latter half of the twentieth century. The software development community fully embraced the Lean...
Starting a new job can stir up all sorts of feelings and questions including: “Have I made the right decision?” and “Will I fit in here?” But it’s fair to...
Post-merger integration can be tougher than hammering out the deal itself – in more than half of M&A transactions, organisations fail to boost shareholder value or deliver the business case...
Customer experience is the talk of the town and given its direct impact on your revenue figures and overall margin, it should be the talk of your boardroom too. Transforming...
You are not alone if you look at your customer experience and see a mountain to climb. But have courage, things may not be as bleak as you think. Companies...
At Clarasys, we pride ourselves on our great culture. It’s important to us both internally and externally: what we’re like to work with is a key reason our clients keep...