In an industry where the phrase ‘customer is king’ came to prominence, it is no secret that retailers’ customers are their prime focus. Nevertheless, the impact of COVID on the...
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The Clarasys Team's recent articles
In this blog series, we’ve been exploring three key ideas for organisations to get the most from their ERP transformation (customer-centricity, building from firm foundations, and iterative delivery). In this...
In last week’s blog I gave an overview of three simple ideas to make Enterprise Resource Planning (ERP) transformation a success. This week, we’re taking one of those ideas and...
In the new normal that COVID has presented retailers with, being able to quickly identify and implement changes to customer experience (CX) is vital. How retailers can adapt and meet...
Spend a lot on your ERP, but not too much. For many organisations, replacing their ‘Enterprise Resource Planning’ (ERP) is a multi-million pound investment that typically runs over budget, delivers...
During uncertain times, maintaining communications is crucial to promote visibility across the whole organisation. Effective internal communications is the driver to ensure that all your employees understand the organisation current...
In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user logs in to ask more about a product, or raise a support request, and they...
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Taking the opportunity of today’s challenges to deliver a better service to your customers and make your agents happier. So everything’s gone wrong. What we thought impossible a few months...
I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to April and, naturally, my focus has shifted almost entirely to managing...
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and requires a lot of effort. At Clarasys, we do not believe this is the case. A great...