For the board, transformation and technology leaders the need for a coherent digital strategy to drive large scale transformation is unlikely to be new. In many organisations neither is the...
Tom Hart's recent articles
Delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. When it comes to implementing CX transformations,...
In the new normal that COVID has presented retailers with, being able to quickly identify and implement changes to customer experience (CX) is vital. How retailers can adapt and meet...
Join Tom and Lawrence as they discuss customer loyalty and how your CX can play a big part in either encouraging or dissuading this. Customer loyalty is something the majority...
Join Tom and Lucile as they discuss the challenge of ensuring consistent and improved CX for banks, in particular larger, legacy banks. Lucile offers an insight into not only how...
Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada Business Research Division – How to think on your feet,...
This weeks episode is a discussion framed around user experience in the healthcare industry. Tom Carpenter is joined by Lawrence Alfred where they talk about designing solutions keeping in mind...
Tom Carpenter is joined by Lawrence Alfred, a customer experience specialist, to discuss an interesting move by the fast food giant MacDonald’s. Listen here Episode article link: https://www.entrepreneur.com/article/332239
On this episode Tom Carpenter, a customer experience specialist at Clarasys, is joined by Refinitiv’s Director of Digital Products- David Gallihawk. Tom and David have an in-depth discussion on how...
Ah yes, the insurance industry. One we all interact with and one that people tend to have a negative perception of. Well, it’s actually really quite fascinating how they approach...
When it comes to customer understanding and improving satisfaction, measuring and managing your CX initiatives from the customers’ perspective can take an organisation to the next level. Perception counts more...