Companies that thrive in uncertain environments are the ones that: have a clear strategy, a Service Design that executes that strategy, and the ability to adapt their Service Design based...
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Moray Busch
Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner
Moray Busch's recent articles
Amazon are renowned for their excellent customer experience, so their recent announcement of their UK expansion of Amazon Fresh begets the question we will be discussing today: does Amazon pose...
The government is the UK’s largest and oldest service provider. It impacts all of us in different ways: from getting a driving licence or divorce, to adopting a child or...
