Order-to-cash consulting and customer lifecycle management services

Ambitious growth targets can feel out of reach when legacy systems, fractured data and silos between marketing, sales, and finance are slowing you down. To overcome these challenges, we help you go beyond a simple lead-to-cash process map. We bring together expertise in process optimisation, technology integration, change management, and commercial strategy to transform your entire lead-to-cash journey.

By aligning stakeholders across departments and streamlining workflows across your CRM, billing, and other financial platforms, we remove the bottlenecks that hinder performance. The result is a finely-tuned and scalable operation that gives you a reliable path to revenue growth and the agility to capture new market opportunities faster.

The market is demanding flexible subscription and consumption-based models, but often legacy infrastructure and manual hand-offs between quote, contract, and invoicing hold you back. Leveraging our deep expertise in the world’s leading subscription billing platforms and our understanding of revenue recognition standards, we can partner with you to re-engineer your commercial functions to launch and scale a subscription business model. This holistic transformation aligns your technology, financial processes, and CX to create, capture, and deliver value over the long term, unlocking the recurring revenue streams essential for sustainable growth.

Every customer interaction is a chance to build loyalty or create frustration. Building genuine customer loyalty starts with engineering a seamless journey, from their perspective. This is accomplished by meticulously designing processes that balance intuitive self-service with timely, high-touch support where it matters most. By removing friction from their path and ensuring every touchpoint is personalised and consistent, you can exceed customer expectations and create advocates for your brand, driving higher satisfaction, improving retention, and increasing lifetime value. Combining CX design with our technical expertise in systems integration, our consultants can help you create a single, unified view of your customer and promote customer-centricity everywhere from your product design to your customer support contact centres.

Expanding into new territories introduces a maze of regulatory, tax, and compliance challenges that can halt growth in its tracks. Each new market brings unique legal requirements and customer expectations, from revenue recognition and data protection to local payment preferences. Our approach builds a resilient, global commercial framework that is designed to deal with this complexity. By embedding compliance into the core of your technology and processes from the start, we can help you handle multi-currency transactions, localised tax rules, and diverse data privacy laws. This provides the confidence and operational foundation to enter new markets quickly, minimise risk, and deliver a seamless, localised experience everywhere you operate.

Your teams are talented and driven, but are they spending too much time fighting fires, navigating clunky workarounds, and manually reconciling data? This operational drag not only drives up costs but also stifles innovation. Drawing on our vendor-agnostic expertise, we can help you design new workflows, then select and implement the right platforms to create a cohesive architecture that serves your people. This frees your teams to focus on high-value work, lowers your cost-to-serve, and equips your leaders with the clear, real-time data needed to outmanoeuvre the competition.