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AI consulting

End-to-end AI consulting services to help you define your AI strategy and ensure successful AI adoption.

Boost productivity and enhance your customer and employee experiences.

Cost reductions. Productivity boosts. Efficiency gains. As organisations turn to Artificial Intelligence (AI), Agentic AI, and Generative AI (GenAI) to revolutionise their business operations, many are finding it difficult to fully unlock these benefits.

If you’re overwhelmed by the options, struggling to scale effectively, or your initial investments aren’t delivering the expected ROI, our AI consultancy services can help you find the “why” for AI at your organisation, then build highly targeted pilots and project plans for implementation, training, adoption, and ongoing innovation.

By breaking down your use cases and objectives by department, bringing stakeholders together on the journey, and taking a holistic approach that considers the technical, organisational, and cultural aspects of the change, we can set your teams, operating model, and AI strategy up for success.

The benefits of getting your AI strategy right

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Boost productivity

Automate repetitive, time-consuming tasks and streamline complex workflows to free your people to focus on what they do best: innovating, creating, and connecting with customers. 

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Improve business agility

Consolidate and transform data into clear, actionable insights, so you can make quick, data-driven decisions, and identify opportunities for new revenue streams and business models.

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Enhance experiences

Automate the personal touch, without losing the human touch. Personalise customer and employee experiences at scale to create memorable, engaging interactions that set you apart.

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Innovation at speed

Enable your workforce to innovate at speed and embrace an agile culture that positions your organisation to take advantage of AI as it continues to evolve.

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With so much potential and so many possible applications, “AI paralysis” is leaving many organisations unsure about where to start. Others have already invested in AI technology but are finding it difficult to embed. Clarasys can help you get started using a focused, departmental approach to:

  • Define your AI strategy and align it to your wider business strategy, goals, and vision
  • Conduct use case discovery to map AI to customer and employee experiences 
  • Build proof of concept programmes to test prototypes and demonstrate the value of AI

  • Develop business cases that transform strategy into action

Implementing AI at your organisation can require a fundamental shift in your operations and decision-making processes, and can significantly impact employee roles, workflows, and customer experiences. Through robust change management programmes, Clarasys helps organisations drive adoption and fully unlock the benefits of their investments. Our experts can help you to:

  • Evaluate operating models
  • Conduct AI readiness assessments
  • Design and run pilot schemes
  • Build and execute rollout plans to successfully scale
  • Establish a solid governance model, and create an AI Centre of Excellence with literacy development and learning strategy
  • Conduct thorough training that incorporates ethical considerations, data privacy, and transparency to ensure that AI is used responsibly and consistently across your organisation
  • Establish a “super user” community of change champions to help design, test, train, and support the transition

Whether through personalisation, faster service, or by minimising errors, Clarasys' experts ensure that your AI implementation is always focused on creating better, more personalised experiences and increasing customer value.

Clarasys helps organisations use AI to foster stronger customer relationships by harnessing vast amounts of data to tailor the customer journey based on previous preferences and behaviours. AI can also be used to tailor product recommendations and provide scalable personalised customer support interactions.

To keep up with the rapid evolution of AI technology and use it to innovate, your teams need the right skills and mindset.

Clarasys experts work with organisations to establish a culture of continuous testing and learning, provide training and resources, and develop a clear vision for integrating AI into the fabric of their businesses, so they can maximise the potential benefits of AI and drive meaningful change within their operations, while keeping people at the centre of every decision. By ensuring people remain in the loop, we help organisations build effective AI strategies that are ethical and future ready.

Our AI consulting services

AI adoption and change management

Ensure successful adoption by addressing the human element of transformation. Our guidance focuses on transparent communication, trust-building, and creating a culture where employees feel supported in leveraging new technology

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AI strategy development

Establish a clear direction that aligns AI initiatives with your business objectives and customer experience goals. Our approach ensures every initiative has a defined purpose and delivers measurable outcomes, avoiding the trap of isolated experiments.

AI use case discovery

Identify specific AI applications that will deliver measurable value. Our process maps out clear use cases across customer and employee journeys, helping you prioritise your investments for maximum impact.

AI pilot development

Prototype and test solutions with an iterative approach that proves value quickly. Our methodology enables you to demonstrate the business case for AI and build momentum toward scalable enterprise-wide implementation.

AI maturity assessment

Gain clarity on your current position across a five-stage maturity model, from 'Not Started' to 'Innovator'. This assessment provides a clear roadmap for your AI journey, helping you understand where you are and how to strategically move forward.

AI business case development

Build comprehensive cases for investment that include financial feasibility analysis and clear ROI frameworks. This helps secure the confidence of key stakeholders and provides a solid foundation for your AI initiatives.

Vendor selection and integration

Leverage our vendor-agnostic approach and deep partner network to find the right solution for your organisation. The result is a seamless implementation that gives your business a competitive advantage.

Operating model design

Redesign roles, skills, and organisational structures to prepare your business to get the most out of AI and intelligent automation. This strategic redesign ensures you can harness the full value of new technologies while establishing a framework that allows you to easily adapt and evolve as the landscape changes in the future.

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Benefits realisation and optimisation

Tracking and optimising outcomes is essential for ensuring your AI investments continue to deliver value. By focusing on measurable results, we help you make informed decisions about future investments and scale your initiatives with confidence.

Centre of excellence development

Building internal capabilities and governance structures ensures you can sustain innovation and scale your AI initiatives across the organisation. We collaborate with your teams to create a hub of expertise that drives continuous improvement and long-term success.

Enterprise scaling strategy

Taking successful pilots and expanding them to an organisation-wide transformation requires careful planning. We help you maintain control and focus during this growth, ensuring the transition is smooth and the value delivered is consistent across all departments.

    What our clients say

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    Case Study

    B2B Media group develops AI based business model

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    Explore how Clarasys helped build an AI based business model for a B2B Media group to enable them to increase profit margin by around 40%

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    Case Study

    From emerging technology to an established AI function and strategic pipeline at Refinitiv

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    Explore how Clarasys established Refinitiv's internal AI function, helping define a strategic pipeline, and transforming the business through expert guidance in business readiness, operating model definition, and change management.

    Delivering a workplace transformation and improving the return on the investment is difficult, complex and requires multiple concurrent streams. The Clarasys team delivered all of this with great success and did so with intelligence, passion and humour.

    Informa

    James Turner

    Global Head of Portfolio Management
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    Case Study

    Clarasys plays integral role in client’s global Gen AI rollout

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    Explore how we drove user adoption of a GenAI solution to 20,000 employees around the world.

    What makes Clarasys is its people. Their consultants are professional, reliable and dependable. They bring a human touch which you dont always see with consultancy firms.

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    Keith Rutherford

    Lead Product Manager

    STRATEGICALLY IMPLEMENT GENERATIVE AI 

    Want to make the most of GenAI in your organisation?

    Our comprehensive thought piece explores key generative AI use cases for different departments and provides strategic insights to effectively implement Generative AI to maximise business efficiency.

    What’s on our mind

    Meet the experts

    Ben Lover

    Ben has over 11 years of cross-industry consulting experience having joined Clarasys from Accenture in 2015. Ben has a broad range of project and CRM experience across the lifecycle including project/delivery management, business analysis and implementation. He is comfortable managing onshore and offshore teams through complex releases with strong stakeholder management skills and is able to translate functional and technical issues into a clear direction. Ben applies agile principles and innovation/expertise to projects. Ben spends lots of his time away from work participating in and watching an array of sports.

    Ed Kemp Sloan

    Ed joined Clarasys in 2015, having previously worked as a consultant in the retail industry. During his time at Clarasys, he has predominantly worked as a change programme manager in healthcare, professional services and information services sectors, and is now focused on strategic advisory for N4Ps. One of his career highlights to date is conducting a strategic review of the animal welfare assurance label sector, improving the welfare of billions of animals globally. In his spare time, Ed is an avid reader and likes to travel.

    Sarah Rigby

    Sarah is an experienced consultant with over 10 years’ experience working across end-to-end business transformation specialising in; business analysis, process improvement, customer experience and continuous improvement. She joined Clarasys in 2019 and leads our not-for-profit portfolio, advising clients on their customer-centric strategy and how best to implement. Sarah is the employee trustee of the Clarasys's Employee Ownership Trust - in which she represents people's voices to ensure the company is operating and growing in the best interest of it's employees.

    Ben Lover

    Ed Kemp Sloan

    Sarah Rigby

    Find out how we can help your business thrive ]