Post-merger integration consulting
We help organisations manage M&As and overcome post-merger integration complexities, turning mergers and acquisitions into sustainable momentum.
The rising tide of M&A activity presents both significant opportunities and substantial risks. A successful merger or acquisition is a complex organisational transformation. Many leaders find themselves struggling to maintain strategic direction amidst competing priorities, cultural friction, and operational disruption. These challenges can jeopardise the very value the deal was meant to create.
Our post-merger integration consultants can work with you to overcome these complexities, focusing on early, cross-functional integration planning. Our approach to post-merger integration consulting ensures the experience for both customers and employees is central to the process. This balances technical execution with the human side of change, ensuring your merger delivers on its strategic promise while minimising disruption to the customer and employee experience.
The benefits and impact of a successful post-merger integration
Fully realise financial promises
A smooth post-merger integration unlocks the deal's full value. By realising planned synergies, driving revenue growth, and delivering a strong return on investment, the combined entity creates sustainable value that is greater than the sum of its parts.
Build stronger market leadership
The new organisation emerges as a stronger market leader that can leverage its combined scale and capabilities to deliver superior value, solidifying its competitive advantage and capturing greater market share.
A unified, high-performing culture
A successful integration retains top talent and builds a cohesive culture. By merging ways of working around a shared vision, the new organisation minimises productivity dips and becomes an employer of choice for its industry.
Superior operational efficiency
The integrated business operates with greater agility and effectiveness. Streamlined processes, an aligned technology landscape, and a clear operating model enable the new organisation to reduce costs and respond faster to market changes.
How we can help
Day one operational readiness post-merger
Achieving a seamless transition from day one requires a clear strategic roadmap and a detailed, cross-functional operational plan. We collaborate with your teams to build this foundation early, defining the target operating model and addressing potential risks before they can cause disruption. This meticulous preparation ensures that when the deal closes, your combined organisation is already operating effectively, with robust tracking in place to measure progress and capture the deal’s intended benefits right from the start.
Integrating teams and technology
Building a unified organisation means integrating technology, teams, and culture in parallel. We’ll design a cohesive strategy that enables your new operating model while simultaneously implementing a transparent change management programme. This dual focus fosters trust, aligns teams around new ways of working and systems, retains your key talent, and creates the foundations for a single, high-performing, and resilient culture.
Minimise disruption to customers
A merger presents a critical moment for customer relationships, where uncertainty can easily lead to churn. We safeguard your customer base and revenue streams by placing their experience at the centre of the integration process. By mapping existing customer journeys within both organisations, we can proactively design a new, unified experience that feels seamless and intuitive. This ensures every touch point remains consistent and positive, not only protecting your brand reputation but also demonstrating the enhanced value of the newly combined business.
Achieving a seamless transition from day one requires a clear strategic roadmap and a detailed, cross-functional operational plan. We collaborate with your teams to build this foundation early, defining the target operating model and addressing potential risks before they can cause disruption. This meticulous preparation ensures that when the deal closes, your combined organisation is already operating effectively, with robust tracking in place to measure progress and capture the deal’s intended benefits right from the start.
Building a unified organisation means integrating technology, teams, and culture in parallel. We’ll design a cohesive strategy that enables your new operating model while simultaneously implementing a transparent change management programme. This dual focus fosters trust, aligns teams around new ways of working and systems, retains your key talent, and creates the foundations for a single, high-performing, and resilient culture.
A merger presents a critical moment for customer relationships, where uncertainty can easily lead to churn. We safeguard your customer base and revenue streams by placing their experience at the centre of the integration process. By mapping existing customer journeys within both organisations, we can proactively design a new, unified experience that feels seamless and intuitive. This ensures every touch point remains consistent and positive, not only protecting your brand reputation but also demonstrating the enhanced value of the newly combined business.
Our post-merger integration consulting services
Post-merger integration strategy
Develop a detailed, cross-functional roadmap for post-merger integration. Starting this planning early reduces risk, accelerates readiness for day one, and provides clear governance to manage complex workstreams and dependencies effectively.
Operating model design
Create a blueprint for how the newly combined organisation will function and serve its customers. This involves defining key processes, structures, and capabilities to drive operational efficiency and support the new strategic direction.
Change & experience management
Guide your people and customers through the transition with clarity and care. Applying structured change management and focusing on the human experience minimises disruption, secures buy-in, and ensures a smooth adoption of new ways of working.
Post-merger cultural integration
Assess the cultural dynamics of both organisations to design a targeted integration strategy. Fostering trust and open communication helps build a unified culture, retain key talent, and maintain productivity through the transition.
Benefits realisation & tracking
Define, measure, and track the value delivered by the integration. This outcome-based approach ensures the deal remains focused on its intended benefits, allowing for timely adjustments to stay on course and maximise your return on investment.
What our clients say
Delivering a workplace transformation and improving the return on the investment is difficult, complex and requires multiple concurrent streams. The Clarasys team delivered all of this with great success and did so with intelligence, passion and humour.
James Turner
Global Head of Portfolio Management
We had really good chemistry with the Clarasys guys. They came in, no airs and graces. They talked to the people who really mattered at the front line which you don't necessarily get, I find, when talking to other consultants.
Anthony McLaughlin
Director Marketing & CRM ManagerMERGERS & ACQUISITIONS
Build a sustainable and successful future through accelerated post-merger integration planning
Download our comprehensive guide for strategic approaches to successfully deliver on your merger and acquisition goals.
Meet the experts
Moray Busch
Moray joined Clarasys in 2018 and specialises in business / digital transformation and rapid innovation that is delivered agile in uncertain and complex environments. Within those initiatives, his key skills in business analysis, product management, service design and delivery management enable the team to connect top-level strategy to meaningful direction on the ground and embed new behaviours. Primarily working with the C-Suite and senior officials, Moray has launched products in FTSE 100 firms, launched multiple national high-profile government services, effectively combined and separated organisations after mergers & acquisitions, prepared firms to operate post-Brexit, defined CX strategy, and ultimately created better organisations that are in a position to navigate uncertainty independently after the engagement. He is certified as Scrum Master, Product Owner, Scaled Agile, Lean yellow belt and Prosci Change Practitioner
Steven Writer-Maguire
Steven is a highly experienced management consultant with over 20 years experience blending big 4 heritage with boutique expertise-led consultancy. He has extensive experience of C-level strategy development, business turn-around, post-merger operating model integration and culture change. He spends much of his time helping clients lead international change programs and is passionate about the people and cultural aspects of digital and customer-centric change. Whilst now based in London, Steven has worked extensively in the US, APAC and Africa predominately with Retail and Wholesale Banking, Pharmaceutical and FMCG clients.
Tom Hart
Tom joined Clarasys in November 2014 following two years at Detica. Tom is one of our most experienced CX and agile digital product specialists. Since joining Clarasys, Tom has delivered numerous CX discovery and digital transformation projects across a range of industries from healthcare to financial services. This enables Tom to advise on best-practice customer experiences and delivering in an agile and user-centric manner across the end-to-end lifecycle. Tom’s background in business architecture ensures design and definition of solutions that put the users and customers at the heart. This, coupled with broad technical expertise, ensures a solution can be defined that truly solves the client’s needs. In his spare time, Tom is an avid Formula One and cycling fan.