From AI breakthroughs to shifting customer demands, the pace of change is enough to make even the mo...
In this episode of our Simply Sustainability series, we dive deep into the evolving ESG (Environment...
Audience engagement is the cornerstone of effective marketing, and in today’s competitive landscape,...
In most large organisations, billing is a complex, resource-intensive process. It requires extensive...
The order-to-cash (O2C) process, covering the entire journey of an order from when a customer places...
As we look back on 2024 and ahead to 2025, workplace wellbeing remains a pivotal focus for organisat...
In this episode of CX Talks, host Simon Blosse is joined by CX strategy experts Julien Kervella and ...
In this episode of Game Changers, host and Principal Consultant Sophie Brazell-Ng is joined by Clara...
In the fast-evolving media and information services industry, Generative AI (GenAI) is more than jus...
In this episode of Game Changers, host Sophie Brazell-Ng sits down with James Radford, former Chief ...
Businesses today are at a crossroads. For a long time, the orienting goal has been to maximise profi...
For any organisation navigating post-merger integration (PMI), understanding the rapidly evolving En...