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Employee experience consulting

Create a better employee experience that boosts engagement, supports productivity, and ultimately leads to happier customers.

A thriving organisation is built from the inside out. When employees feel valued, understood, and empowered to do their best work, the impact resonates through every part of the business, from operational efficiency to customer loyalty. Yet, many leaders struggle to connect their investment in their employee experience (EX) to tangible business outcomes, leading to low engagement and high turnover. 

Clarasys’ employee experience consulting services help to bridge that gap, transforming your employee experience into a key driver for attracting and retaining the very best talent. Our approach is built on partnership and practical insight. As an employee-owned business, we live the principles we advocate for. We use a systems-thinking lens to connect the dots between your people, your customers, and your commercial objectives, ensuring solutions are both meaningful and sustainable.

The benefits and impact of getting employee experience right.

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Achieve superior business

A highly engaged workforce backed by processes and tools that empower them are more productive, creating a clear and positive impact on your financial results.

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Become a magnet for talent

A reputation for an outstanding employee experience gives you a critical edge, helping you attract and retain the skilled workforce you need to grow.

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Build a resilient and adaptive culture

Engaged employees who feel a strong sense of trust and psychological safety are better equipped to innovate and navigate organisational change, ensuring your business remains agile and forward-looking.

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Deliver exceptional customer experiences

Empowered, motivated, and supported employees are your best brand ambassadors. They naturally translate their positive experiences into superior service and stronger customer relationships.

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We partner with your leadership teams to articulate a compelling employee experience strategy that is directly linked to your business objectives. By facilitating workshops and using data-driven insights, we help you build a practical and prioritised roadmap. This ensures your EX investments are focused on what matters most, creating a shared sense of purpose and accountability across the organisation from day one.

A great culture happens by design, not by chance. We work with you to close the gap between your stated values and the daily reality for your employees. We'll help you design a culture blueprint, defining the key behaviours, processes, recognition schemes, and communication styles that will bring your desired culture to life. Together, we will empower your leaders to become culture champions and embed your values into core processes to create the best workplace experiences.

Low engagement is often a symptom of solvable problems like inefficient processes or clunky technology. Our employee experience consultants work alongside your employees to understand their real-world workflows and identify the friction points that hinder performance and morale. By focusing on these practical improvements, we help you deliver changes that make an immediate, positive impact on your teams’ ability to do their best work.

Our employee experience consulting experts help you move beyond traditional, linear career paths to create a holistic employee journey that builds loyalty. By mapping the ‘moments that matter’, from onboarding and promotions to parental leave and offboarding, we identify key opportunities to strengthen connection and demonstrate your commitment to your people. This thoughtful approach makes employees feel seen and valued and creates the best workplace experiences, encouraging them to build a long-term future with you.

Change can be unsettling, but it doesn’t have to disrupt your operations. We can help you manage the human side of transformation by developing a change management strategy; establishing transparent communication channels and robust feedback loops. By involving employees in the process and equipping managers to lead with empathy, we can help you build trust and maintain engagement, ensuring your team remains focused and aligned even during periods of uncertainty.

Making the business case for employee experience initiatives is crucial. We can help you define the right metrics and establish clear dashboards to track progress against your commercial goals. By linking employee experience improvements to outcomes like reduced attrition, increased sales, or higher customer satisfaction scores, we enable you to clearly demonstrate the financial impact of creating better workplace experiences.

Our employee experience consulting services

Employee experience assessment and strategy

Assess your current employee experience and organisational readiness for change. A clear, actionable strategy is developed that links EX initiatives directly to your most important business outcomes, ensuring every investment supports long-term growth.

Culture & operating model design

Define the core principles, processes, and behaviours that will bring your desired culture to life. This blueprint acts as a practical guide for leaders and teams to embed a supportive, high-performing culture that aligns with your strategic goals and attracts top talent.

Employee lifecycle design

From attraction and employee onboarding to development and offboarding, design each stage to be seamless, engaging, and reflective of your brand values, building loyalty and advocacy at every step.

Digital employee experience optimisation

Analyse your current workplace technology through the eyes of your employees. By identifying and removing digital friction points, the tools and platforms people use every day are optimised to enhance collaboration and create a more intuitive and empowering work environment.

Employee voice and listening programmes

Implement continuous listening tools and sentiment analysis for real-time insight into employee needs, enabling data-informed decisions that improve engagement and proactively address challenges before they develop into further problems.

Change enablement & adoption

Embed new mindsets and ways of working successfully across your organisation. Applying proven change management frameworks like COM-B, get the structure and support needed to ensure that strategic initiatives are understood and embraced by your teams.

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    What our clients say

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    Case Study

    Conducting a training needs assessment for a large US hospital network

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    See how we assessed ~90 skills post‑merger, prioritised training actions, and aligned leadership to uplift digital teams.
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    Case Study

    Transforming content management with user-centric digital solutions

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    Discover how co‑designing a media‑agnostic CMS streamlined workflows, accelerated proofs‑of‑concept, and improved adoption and content quality.

    What makes Clarasys is its people. Their consultants are professional, reliable and dependable. They bring a human touch which you dont always see with consultancy firms.

    Home Office

    Keith Rutherford

    Lead Product Manager

    The Clarasys team were great - they quickly understood the culture of the organisation and worked with us to get the results needed. The team provided sound advice and guidance to our senior team.

    The Children's Trust

    Nicola Smith

    Director of IT and Facilities

    What’s on our mind

    Meet the experts

    Lindsay Cameron

    Lindsay is a principal consultant with 12+ years of experience specialising in large scale transformational change, including organisational change and programme leadership. She collaborates with clients to deliver complex global programmes and ensure a people-centric experience for employees and users during transformation. Lindsay has led teams and projects across UK, Europe, US and Asia Pacific, working with clients across the life sciences, telecoms, retail and technology sectors. Most recently, she has led the change management for a client’s new global capability centre in India and transition of roles from across 10 global support functions. She has also led the Asia Pacific roll out of Workday at a major Tech firm to 11 markets and the implementation of a product-led operating model for a Telco’s IT department. Outside of work, Lindsay enjoys cooking and sharing food with friends, walking, cycling and is renovating her home.

    Loïc Le Fouest

    Loïc enjoys helping organisations unravel customer journeys, design exceptional customer experiences, and foster a customer-centric mindset and behaviours. With expertise in end-to-end CX transformation, he helps businesses enhance their customer-centric capabilities and make a real difference for their customers. He is a firm believer that unlocking the value of Customer Experience practice is not only necessary to help businesses thrive, it is also the key to accelerating the transition to a circular economy and a more sustainable society. He is passionate about working with other forward-looking leaders and organisations, combining CX and Behavioural Change methodologies to design experiences and business models that engage customers in meeting a new innovation sweet spot, that includes sustainability, and helps us shape a brighter future.

    Sophie Brazell- Ng

    Sophie is an experienced business consultant with expertise in delivering complex change initiatives and customer-centric business transformations. Sophie has a deep understanding of the pain points associated with changing people, processes and technology and utilises an insightful ability to understand an organisations culture and stakeholder ambitions to deliver successful transformation. Sophie joined Clarasys in 2019 and has used her experience gained in the media, health and security sectors to help clients and their employees shape, implement and embed their change ambitions. When not working Sophie enjoys tennis, climbing and exploring the outdoors. Anything for the adrenaline!

    Lindsay Cameron

    Loïc Le Fouest

    Sophie Brazell- Ng

    Find out how we can help your business thrive ]