How Employee and Customer Experience align: the Retail story

Ed Kemp Sloan

Ed joined Clarasys in 2015, having previously worked as a consultant in the retail industry. During his time at Clarasys, he has predominantly worked as a change programme manager in healthcare, professional services and information services sectors, and is now focused on strategic advisory for N4Ps. One of his career highlights to date is conducting a strategic review of the animal welfare assurance label sector, improving the welfare of billions of animals globally. In his spare time, Ed is an avid reader and likes to travel.

Meet the author

Ed Kemp Sloan

Ed joined Clarasys in 2015, having ...

Joining Ed Kemp-Sloan in this retail-focused episode of Never Mind the Painpoints is Omar Paul, Director of Delivery and SVP Customer Success at MakePositive, and EX expert, Sophie Di Clemente.

Listen to their discussion on how customer experience and employee experience interact with one another. How can innovation, collaboration tools and integration between multiple retail functions help with providing a better employee experience? And do satisfied employees go further, work harder and deliver a better service to customers?

Listen in to find out more here:

Never Mind the Pain Points · Makepositive and Clarasys

Or to find on Soundcloud, click below:

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How Employee and Customer Experience align: the Retail story

Ed Kemp Sloan

Meet the author

Ed Kemp Sloan

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