Launching a new business startup or bringing a new product into the market can be an extremely exciting time. It’s a culmination of a lot of hard work and investment...

It is widely accepted that customer retention is far easier than acquisition. The order management process is key to all organisations that sell a product, be it hardware, software or...

Every business wants to have talented staff with transferable skills. Having the right people in place can enhance your organisation’s capabilities and help streamline complex processes to ultimately benefit project...

One of the most frustrating things for anyone involved in project work is that even the best prepared plans can go astray. Before the project is anywhere near completion it...

Everyone starts out with perfect intentions but somehow your projects end up over-running and costing more than you budgeted. And that’s not the end of the story. Once live, you’re...

When Business Analysis (BA) is done well, it can prove to be a very valuable department in your organisation. For it to be successful, your analysts’ skills must align with...

Executive summary Motivating the front office to support the organisation to meet their regulatory obligations is a key challenge for compliance functions As the complexity of the regulatory environment grows,...

Are your KYC operations putting you at risk? The sad truth is many organisations are continuing to fall foul of breaches and deficiencies in AML and CTF, resulting in multi-million...

In recent years, the inadequacy of many financial institutions KYC controls have been exposed and punished in the form of significant fines, public embarrassment and brand damage. Whilst those in...

Make sure your buiness is ready for the impact of MIFID II MiFID II is coming. Whilst the regulations are still to be finalised, by the time it arrives in...

Whether it’s internal business pressure to minimise the time to trade, the threat of regulators conducting an audit (or worse, a section 166) or simply trying to keep on top...

Benjamin Franklin famously said there were only two certain things in life – death and taxes. For those that have been working in the financial services industry for the past...