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How to prioritise your customers’ needs

The challenge The Prince’s Trust has to be able to financially forecast and plan with the same urgency and accuracy as any large corporation. It was therefore vital that they...

Delivering Salesforce with Agile | Clarasys

Agile has become one of the buzz words of the last year with organisations moving towards an agile approach to help with problem solving and projects within their businesses during...

Scaling — being ‘just good enough’

As we grow, it is important that we remain competitive. We can achieve this by remaining operationally efficient and ensuring the timing of our investments are spot on. We continually...

Be first, be smarter or cheat | Clarasys

Competitive advantage is a wonderful thing. It can lead to increased revenue, reduced costs, wealthier shareholders and happier customers. These are common benefits of a truly differentiated product, a business...

Navigating the obstacle | Clarasys

Following on from our graduate training, a few months ago a team of us spent six weeks on a pro-bono project at a leading UK-based charity. The Prince’s Trust is...

An agile city break

An agile city break

I spent this morning planning a holiday and increasingly recognised how much agile principles I use day to day at Clarasys influence what I do with my personal time. So,...

Being agile, not doing agile | Clarasys

You’ve made the decision to go agile. What does that mean? Agile is no longer a ‘new’ concept; Agile methods are increasingly well defined and the benefits are more widely...

Clarasys guide to Robotic Process Automation (RPA)

At its best, robotic process automation (RPA) transforms the customer experience, cuts cost and increases employee satisfaction. Apply it to predictable, rules-based processes – especially high-volume data operations running 24/7...

5 Biggest Customer Journey Disconnects of 2017

Such is its ubiquity in sales and marketing circles, the word ‘seamless’ is in danger of losing all meaning. Therefore, to be reminded of its dictionary definition – ‘having no...

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