Post-merger integration can be tougher than hammering out the deal itself – in more than half of M&A transactions, organisations fail to boost shareholder value or deliver the business case...
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The Clarasys Team's recent articles
Customer experience is the talk of the town and given its direct impact on your revenue figures and overall margin, it should be the talk of your boardroom too. Transforming...
You are not alone if you look at your customer experience and see a mountain to climb. But have courage, things may not be as bleak as you think. Companies...
At Clarasys, we pride ourselves on our great culture. It’s important to us both internally and externally: what we’re like to work with is a key reason our clients keep...
Clarasys has won a coveted place in The Sunday Times 100 Best small Companies to Work for 2019 awards for the second consecutive year. As we wait eagerly to see...
2019 marks my third anniversary with Clarasys, having joined as a graduate in 2016. As we’ve both grown considerably over that period (Headcount has more than doubled at Clarasys since...
“Habit is habit, and not to be flung out the window by any man, but coaxed downstairs a step at a time” Mark Twain Recent experiences attempting to make a...
The celebrated baseball player and philosopher Yogi Berra said ‘the future ain’t what it used to be’. That’s certainly true for the smartest kids in school. When groups of people...
My experience of organisations facing a challenge is that they want rapid progress on the most urgent and important opportunity to improve. However, identifying those opportunities can be difficult. For...
Prior to working at Clarasys, I ran a sales operations team at a large telecoms organisation. I supported staff there during the merger with a slightly smaller, but still complex,...
Digitisation has created a power shift in the customer’s path to purchase. The client now has more control than ever before and the sales role is increasingly complex. Information on...
As a member of numerous sports teams during my life, I have experienced the joy of successful groups and also endured the pain of a few dysfunctional ones. Upon reflection,...