The success of an Enterprise Resource Planning (ERP) transformation depends primarily upon three elements: ‘will’, ‘skill’ and ‘opportunity’. The future opportunity that justifies the cost; the skill of those delivering...
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The Clarasys Team's recent articles
In this blog series, we’ve been exploring three key ideas that allow organisations to make the most of their Enterprise Resource Planning (ERP) transformation: customer-centricity, building from firm foundations, and...
In an industry where the phrase ‘customer is king’ came to prominence, it is no secret that retailers’ customers are their prime focus. Nevertheless, the impact of COVID on the...
In this blog series, we’ve been exploring three key ideas for organisations to get the most from their ERP transformation (customer-centricity, building from firm foundations, and iterative delivery). In this...
In last week’s blog I gave an overview of three simple ideas to make Enterprise Resource Planning (ERP) transformation a success. This week, we’re taking one of those ideas and...
In the new normal that COVID has presented retailers with, being able to quickly identify and implement changes to customer experience (CX) is vital. How retailers can adapt and meet...
Spend a lot on your ERP, but not too much. For many organisations, replacing their ‘Enterprise Resource Planning’ (ERP) is a multi-million pound investment that typically runs over budget, delivers...
In recent years, front-line support has slowly been replaced or supplemented by chatbots. A user logs in to ask more about a product, or raise a support request, and they...
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I started 2020, like many, with a list of goals that I wanted to achieve this year. Fast-forward to April and, naturally, my focus has shifted almost entirely to managing...
Many people believe that improving customer experience (CX) is complicated, confusing, expensive and requires a lot of effort. At Clarasys, we do not believe this is the case. A great...