Join Moray and Tom for our latest episode of Clarasys CX Talks.
This week, the pair look at the Rada Business Research Division – How to think on your feet, The art of improvisation in the workplace. They talk through the limits of decision trees, lack of employee empowerment, and the importance of flexibility that limit your workforce. Instead of having strict guides, which encourage these limitations, Moray discusses the potential of ‘guardrails’ as opposed to ‘guides’, and giving employees the potential to choose the ‘how’ of their own working. With key nuggets of advice – such as ‘thinking out loud’ or using creative thinking techniques, such as ‘crazy six’ or ‘crazy eight’ – this is definitely worth a listen to find out how to reinvigorate your workforce and encourage improvisation.
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