In most large organisations, billing is a complex, resource-intensive process. It requires extensive operational oversight, takes up significant time, and often leads to operational inefficiencies....
AI & Generative AI consulting services
End-to-end consulting services to fully integrate AI into your organisation, and enhance your customer and employee experiences.
Cost reductions. Productivity boosts. Efficiency gains. As organisations turn to Artificial Intelligence (AI) and Generative AI (GenAI) to revolutionise their business operations, many are finding it difficult to fully unlock those benefits.
Under pressure to keep up with the market, and faced with dozens of competing AI solutions to hundreds of real-world challenges, it’s easy to jump straight to asking “which AI tool do I need,” before considering the “why”.
If you’re overwhelmed by the options, or your initial investments aren’t delivering the expected ROI, our experienced AI consultants can help you find the “why” for AI at your organisation, then build highly targeted pilots, project plans for implementation, training, adoption, and ongoing innovation.
By breaking down your use cases and objectives by department, bringing stakeholders together on the journey, and taking a holistic approach that considers both the technical and cultural aspects of the change, we can set your teams, operating model, and AI strategy up for success.
With so much potential and so many possible applications, “AI paralysis” is leaving many organisations unsure about where to start. Others have already invested in AI technology but are finding it difficult to embed. Clarasys can help you get started using a focused, departmental approach to:
- Define your AI strategy and align it to your wider business strategy, goals, and vision
- Conduct use case discovery to map AI to customer and employee experiences
- Build proof of concepts programmes to test prototypes and demonstrate the value of AI
- Develop business cases that transform strategy into action
Implementing AI at your organisation can require a fundamental shift in your operations and decision-making processes, and can significantly impact employee roles, workflows, and customer experiences.
Through robust change management programmes, Clarasys helps organisations drive adoption and fully unlock the benefits of their investments. Our experts can help you to:
- Evaluate operating models
- Conduct readiness assessments
- Design and run pilot schemes
- Build and execute rollout plans
- Establish a solid governance model, and create an AI Centre of Excellence with literacy development and learning strategy
- Conduct thorough training that incorporates ethical considerations, data privacy, and transparency to ensure that AI is used responsibly and consistently across your organisation
- Establish a super user community of change champions to help design, test, train, and support the transition
AI is not just about automating processes or cutting costs - it’s also about creating better, more personalised experiences for your customers.
Whether through personalisation, faster service, or by minimising errors, Clarasys' experts ensure that your AI implementation is always focused on creating customer value.
Deliver tailored product recommendations, provide scalable personalised customer support interactions, or harness vast amounts of data to tailor the customer journey based on their previous preferences and behaviours - Clarasys helps organisations foster stronger customer relationships using AI.
New AI solutions are being developed every day, leaving organisations everywhere vulnerable to being left behind. To keep up with the rapid evolution of AI technology and use it to innovate, your teams need the right skills and mindset.
Clarasys experts work with organisations to establish a culture of continuous testing and learning, provide training and resources, and develop a clear vision for integrating AI into the fabric of their businesses, so they can maximise the potential benefits of AI and drive meaningful change within their operations.
Our services
Discovery
Lay the path to successful AI adoption through a series of intensive workshops that assess your organisation's current maturity, identify and prioritise the key use cases that will deliver business value, and set you up for success in the next stages of your AI journey.
Launchpad
Accelerate towards delivering ROI by identifying use cases and quick wins, building a framework for assessing value, and setting a roadmap to drive towards transformation.
Adoption & scale-up
Assess and maximise the adoption of your AI by analysing any current pilots and use cases, creating a framework for rapid assessment of new ideas and building a roadmap for wider scale-up across the organisation.
Bespoke AI consulting
Clarasys can provide AI consulting services for a wide range of projects - get in touch to talk about your specific requirements.
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TESTIMONIALS
What our clients say
"I would recommend Clarasys based on the excellent experience we've had with them working on two important projects in our organisation."
BusinessOptix
Travis Bristow
VP for Technology Alliances
"100% would recommend Clarasys."
Social and Sustainable Capital
Ben Rick
Managing Director
Meet the experts
Ben Lover
Ben has over 11 years of cross-industry consulting experience having joined Clarasys from Accenture in 2015. Ben has a broad range of project and CRM experience across the lifecycle including project/delivery management, business analysis and implementation. He is comfortable managing onshore and offshore teams through complex releases with strong stakeholder management skills and is able to translate functional and technical issues into a clear direction. Ben applies agile principles and innovation/expertise to projects. Ben spends lots of his time away from work participating in and watching an array of sports.
Lindsay Cameron
Lindsay is a principal consultant with 12+ years of experience specialising in large scale transformational change, including organisational change and programme leadership. She collaborates with clients to deliver complex global programmes and ensure a people-centric experience for employees and users during transformation. Lindsay has led teams and projects across UK, Europe, US and Asia Pacific, working with clients across the life sciences, telecoms, retail and technology sectors. Most recently, she has led the change management for a client’s new global capability centre in India and transition of roles from across 10 global support functions. She has also led the Asia Pacific roll out of Workday at a major Tech firm to 11 markets and the implementation of a product-led operating model for a Telco’s IT department. Outside of work, Lindsay enjoys cooking and sharing food with friends, walking, cycling and is renovating her home.
Richard Hibbert
Business leader that excels at discovering ways to improve CX and save cost. Works with C-suite stakeholders to uncover options for transformation, evaluate trade-offs and deliver against strategy. Over 15 years experience at consulting firms and in industry - so able to offer “real world” experience as well as a consultative approach to change. Focus and specialisms: customer-facing processes, including sales and service; operational discovery; data analysis and visualisation, contact centres; customer experience; cost transformation; Information services & media.