So, you’ve completed your process mapping, but how do you turn it into real benefit for your business? Many organisations tackling their business processes internally find this stage challenging. Here’s an example…
A large media organisation finishes mapping processes and stores them on SharePoint. Meanwhile, different parts of the business have made their own updates, leading to separate repositories and with processes that are inconsistent across the business. The result is exactly the opposite of what the company leadership was trying to achieve.
Why this happens
Process mapping must be developed as part of the whole system. It needs to be treated as a living, changing entity – one that needs caring for and updating as the business moves forward. It’s critical to prioritise the processes that deliver on the scenarios most important to the business, and this focus takes skill and experience.
Success depends on:
Ensuring that the work will give you a clear and accurate view of what’s happening in key scenarios within the business, will enable you to enhance the customer experience and make lead to cash easier and faster.
The next step? Talk to an expert
Get in touch with Matt Cheung to find out how to make your process mapping work for your business!