In an effort to help support organisations, and their people in achieving these goals, Clarasys offers a range of free Customer Experience (CX) workshops around helping clients understand where they are on CX journey & help them to identify what is needed next using tools/techniques and facilitating conversation so that attendees create applicable takeaways to become more customer-centric.
So what have we discovered through carrying out these workshops? What are the current key priorities and trends that organisations have expressed around CX? What are the ways that are currently being used to build a customer-focused mindset? Join Alex, Hannah and Sarah in our latest podcast as they discuss their experiences of facilitating the CX workshops and share with you some of the learnings, tips and tricks behind CX success!
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If you missed our first podcast, you can check it out here.