---
title: How can you start improving your EX & impact on CX? - Part 2
description: This infographic explores the concept of Employee Effort as a key indicator to how good your EX is and offers thought provoking questions...
---

[Thinking ](https://clarasys.com/insights/thinking)

# [How can you start improving your EX & impact on CX? - Part 2](https://clarasys.com/insights/thinking/how-can-you-start-improving-your-ex-impact-on-cx-part-2)

 Written by [Loïc Le Fouest](https://clarasys.com/insights/thinking/author/loïc-le-fouest) | June 15 2021

In [part 1](https://www.clarasys.com/how-can-you-start-improving-your-ex-impact-on-cx-part-1/?hsLang=en-gb) of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and offered three areas to focus on to start improving your EX & impact on CX.

In part 2, [Loïc Le Fouest](https://www.clarasys.com/team/loic-le-fouest/?hsLang=en-gb) builds on this and explores the concept of Employee Effort in the infographic below.

*Click on infographic to enlarge.*

<https://www.clarasys.com/wp-content/uploads/2023/04/EX-CX-infographic-employee-effort-score.pdf?hsLang=en-gb>

To find out how we can help you with [employee experience](https://www.clarasys.com/employee-experience/?hsLang=en-gb) or your [customer experience transformation ](https://www.clarasys.com/customer-experience-transformation/?hsLang=en-gb)please [contact us](https://www.clarasys.com/contact-us/?hsLang=en-gb).

For more tips on how you can start improving your EX and impact on CX, see [part 1](https://www.clarasys.com/how-can-you-start-improving-your-ex-impact-on-cx-part-1/?hsLang=en-gb). Our [next blog](https://www.clarasys.com/the-challenges-of-post-pandemic-working-and-impacts-on-cx/?hsLang=en-gb) will look at [the challenges of post pandemic working and impacts on CX](https://www.clarasys.com/the-challenges-of-post-pandemic-working-and-impacts-on-cx/?hsLang=en-gb).

[View full post](https://clarasys.com/insights/thinking/how-can-you-start-improving-your-ex-impact-on-cx-part-2)

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