In part 1 of this blog, we acknowledged that poor customer experience is often rooted in poor employee experience, and offered three areas to focus on to start improving your EX & impact on CX.
In part 2, Loïc Le Fouest builds on this and explores the concept of Employee Effort in the infographic below.
Click on infographic to enlarge.
To find out how we can help you with employee experience or your customer experience transformation please contact us.
For more tips on how you can start improving your EX and impact on CX, see part 1. Our next blog will look at the challenges of post pandemic working and impacts on CX.