---
title: "CX Talks: M&A. An acquired taste…"
description: Tom is joined by Matt Austin in discussing the effects of M&A on customer experience and reas board members tend not to consider during mergers or acquisitions.
---

[Thinking ](https://clarasys.com/insights/thinking)

# [CX Talks: M&A. An acquired taste…](https://clarasys.com/insights/thinking/cx-talks-ma-an-acquired-taste)

 Written by [The Clarasys Team](https://clarasys.com/insights/thinking/author/admin) | November 27 2019

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