In this podcast episode, we will be bringing together our in house experts to talk about Next’s enduring success, and what other retailers can learn from them.
At the end of October 2020 Next was outperforming its competitors. They were expecting their pre-tax profits for the year to hit £365 million £65 million more than first expected. But how have they managed to go the distance for so many years as well as withstand one of the toughest years for high street retailers?
Listen to Alex, Sophie, and Nancy, as they discuss Next’s catalogue, how it has helped them to become CX leaders; and how their online focus has helped their brick and mortar stores:
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This podcast was originally created by Alex Addison, Sophie Atkins and Nancy Evans.