Joining Ed Kemp-Sloan in this retail-focused episode of Never Mind the Painpoints is Omar Paul, Director of Delivery and SVP Customer Success at MakePositive, and EX expert, Sophie Di Clemente.
Listen to their discussion on how customer experience and employee experience interact with one another. How can innovation, collaboration tools and integration between multiple retail functions help with providing a better employee experience? And do satisfied employees go further, work harder and deliver a better service to customers?
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