Join Mike and Lawrence as they discuss chatbots – how it could affect you, your company, and your customers. They cover everything from ‘what is a chatbot?’ to looking at how you can create your own chatbot.
The duo discuss the relevance of chatbots in different industries and the purpose behind creating a chatbot: is it to cut costs, or reduce front-line contact times, or simplify a recurring process such as subscription cancellations…?
Mike then talks about how chatbots can be used to facilitate better customer experience, how they can affect customer experience negatively, and what to avoid doing when using a chatbot in your business.
Listen in to learn more about chatbots and find out some key tips on how it could help your organisation!