Employee experience, in its simplest terms, is the summation of the touchpoints your employees have with ‘the organisation’. Where customer experience (CX) considers the overall experience delivered as a product...
James Noble's recent articles
After the past year, firms have had to adapt like never before and accelerate their digital transformation initiatives as a priority. Consequently, it’s important now more than ever to ensure...
In part one we covered the ways to up-skill your organisation to move towards becoming more customer centric. Here we tackle a less tangible aspect of aligning a cultural shift...
Becoming customer centric is no easy feat. The rewards are evident but the stumbling blocks to get there can often be overlooked. It’s time to take off the blinkers and...