Associate Director (Healthcare)

About Clarasys: The Experience Consultancy

At Clarasys, we believe in doing business consultancy differently. We are experts in customer and employee experience. Our teams specialize in the planning, governance, and successful delivery of complex technology and transformation initiatives. Our mission is to help our clients tackle their toughest business challenges and transform their organizations for the digital age.

What truly sets us apart is our Employee Ownership Trust (EOT) model. We are a non-hierarchical firm driven by our people’s passions and goals rather than just profit. Joining our 20-person Boston team offers a rare opportunity to build a local practice with the backing of an established global consultancy.

The Role: US Leadership & Healthcare Expansion

We are looking for a senior leader and proven practitioner to scale our US Healthcare practice. As an Associate Director, you will hold a critical seat on the US Management Team. In this capacity, you will not only lead client work but also actively shape the strategic direction, culture, and growth operations of our US office.

This role requires a leader who is as comfortable delivering a complex transformation as they are making high-level decisions for the firm. Approximately 30% of your time will be dedicated to commercial growth. This includes identifying new business opportunities, landing new clients, and expanding our footprint within current accounts through high-impact relationship management.

Key Responsibilities:

• US Management Team Leadership: Collaborate with the US leadership group to drive office strategy, operational excellence, and the long-term vision for our domestic presence.
• Commercial Growth: Dedicate 30% of your focus to business development, including lead generation and growing existing client partnerships within the healthcare sector.
• Practice Leadership: Spearhead the growth of our US Healthcare practice and define our go-to-market strategy for the region.
• Complex Transformation Delivery: Lead end-to-end client engagements from initial strategy and business case development to successful adoption.
• Team Development & Mentorship: Act as a career coach for our Boston consultants while fostering a culture of continuous learning and excellence.

Who You Are

You are a proven leader with 15+ years of experience in management consulting. You have a track record of leading large-scale healthcare transformations, such as EHR migrations, digital health integrations, or operational optimizations. You also possess a strong local network in the Boston market and the maturity to contribute to a growing management team.

Your Experience Includes:

• Strategic Leadership: Experience sitting on leadership committees or management teams where you have influenced office or practice-level policies.
• Industry Expertise: Significant experience in healthcare, hospital systems, medical records, or complex billing environments.
• Consulting Fundamentals: Deep mastery of Agile methodologies, data analytics, and change management.
• Proven Commercial Success: A demonstrable history of landing new business and expanding accounts through relationship-led development.
• Values-Driven Leadership: You embody humility and reflection. You have the courage to take on difficult challenges while prioritizing team success over individual gain.

Why Work for Us?

• Direct Influence: As a member of the US Management Team, your voice directly impacts how we grow, who we hire, and how we operate.
• True Ownership: As an employee-owner, you have a direct say in the firm's direction and share in our collective success through our profit-share scheme.
• Non-Hierarchical Environment: We value expertise and impact over titles. This fosters a "one-team" culture where everyone's voice matters.
• Career Support: You will have a dedicated internal career coach and a personal budget for professional development.

Our Benefits

At Clarasys, our people are a priority, and we make that clear in our benefits. Our health benefits start within 30 days of your start date.

• Generous PTO - We make sure you have plenty of opportunities to use it
• Top-tier health insurance - Clarasys pays premiums
• Opt into our eyecare and dental plans
• Peer reward scheme
• Company laptop and cell phone allowance
• 401k with 4% match
• Inclusive employee socials; variety of board game nights, trying new restaurants, and exploring the city

Titles that may align: Senior Manager, Practice Lead, Program Lead, Healthcare Lead, Client Support Lead, Client Delivery Lead, Senior Principal, Senior Delivery Principal, ect

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

At Clarasys, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Diversity, Equity and Inclusion is not, and never has been a tick-box exercise. We consider it a golden thread woven into each thought, word and action.

When you apply for this role, we will retain your CV and related Personal Data on file for up to 1 year for the purposes outlined in our privacy policy, which is available on our website. You may withdraw your consent at any time and/or exercise any of your other rights under our privacy policy by contacting recruitmentteam@clarasys.com.

Apply today via our LinkedIn page.